IPTV Setup Guide

Setup is the same three actions on every device: install a player, enter your login, and let the playlist load. What changes is where the player comes from and which fields the app asks for. Choose your device below — each guide is written for one platform and includes the failure that most often stops people at that step.

Choose your device

Before you start

• Your credentials. The email you received contains a username, a password and a playlist address. Copy them exactly; trailing spaces are the most common cause of “login failed”.
• The device on the same network as the router you tested with, not a mobile hotspot.
• Ten minutes without interruption. Installation is quick, but the first playlist load can take up to a minute on a large list.

The two credential formats

Players accept one of two formats, and knowing which one you have saves the most time:

• M3U playlist URL — a single long address ending in .m3u or containing get.php. You paste it into a field usually called “Playlist URL” or “Add M3U”.
• Xtream login — three separate fields: server URL, username and password. This format also gives the programme guide and catch-up where available, which is why it is preferred when the app offers it.

Your welcome email contains both forms when the plan supports them. If you only see one, use the app section that matches it.

If the playlist does not load

1. Check the date. An expired plan returns an empty list or an authorisation error rather than a clear message.
2. Re-enter the password manually. Copy-paste sometimes brings a trailing space or a line break.
3. Try the other format. If Xtream login fails, test the M3U URL in the same app, or the reverse.
4. Restart the app, not just the stream. Force-close it from the device settings and reopen.
5. Test the same login on a phone. If it works there, the problem is the TV app, and support can tell you which player to switch to.

After a successful setup

• Pin your channels. Add the ones you actually watch to favourites; the list is large and favourites make everyday use much quicker.
• Set the correct time zone. The programme guide follows the device clock; a wrong time zone makes every description appear offset.
• Note the app you installed. When you contact support later, naming the app and its version shortens the conversation considerably.

Still stuck after following the guide for your device? Send us a message with the device model, the app name, and the exact error text you see. A photo of the screen is even better than a description.