This policy explains what data this website collects, why, and how it is handled. It is written to be read, not to be skimmed past.
What we collect
- Order information — the email address you use at checkout, the plan purchased and the payment date. Payment card details are handled by the payment provider and never reach this site.
- Service credentials — the username and password issued for your subscription, stored so support can reissue them.
- Support messages — the content of emails you send, kept to resolve the request and to recognise recurring problems.
- Technical logs — IP address, browser type and pages visited, as recorded by the web server and any analytics tool in use.
Why we collect it
To deliver the subscription you bought, to provide support, to prevent abuse of trials, and to understand which guides help people set up successfully. We do not sell data, and we do not share it with advertising networks.
Cookies
This site uses cookies that are necessary for it to function — session handling, and analytics if enabled. No advertising or cross-site tracking cookies are placed by this site itself. Embedded content from third parties, if present, may set its own cookies under its own policy.
How long data is kept
- Order records — retained while the subscription is active and for a reasonable period afterwards for accounting and dispute handling.
- Support messages — kept as long as useful for reference, then deleted.
- Technical logs — rotated automatically by the hosting provider.
Who has access
Access is limited to the people who run the service. The hosting provider processes data on our behalf under its own terms, and the payment provider processes payment data under its own policy.
Your rights
You can ask what data is held about you, request a correction, or request deletion. Write to the support address with the email used at checkout. Deletion of an active subscription’s records ends the subscription, since the credentials cannot be recovered afterwards.
Security
The site is served over HTTPS. Credentials are issued once and can be reset on request. Never send a password by email: support will never ask for it.
Children
The service is not directed at children and no account should be created for a person under the age required by local law to enter a contract.
Changes
If this policy changes, the new version replaces this page. Material changes will be mentioned in support correspondence where relevant.
Contact
Questions about this policy: contact support.