How long does activation take?
Usually a few minutes after the payment is confirmed. The credentials are sent to the email address used at checkout. Overnight orders can take until the next morning if a manual check is needed.
Do I need special hardware?
No. The service works on devices you already own: smart TVs, Fire TV sticks, Android and Apple phones or tablets, computers, and MAG or Formuler boxes. The device page lists what each platform needs.
How many devices can watch at the same time?
The one-month plan covers one live stream, the 3-month and 6-month plans cover two. The limit is on simultaneous streams, not on installed devices: you can install the login on several devices and only count the ones playing.
Does the subscription renew by itself?
No. Plans are charged once for the whole period and do not renew automatically. When the plan expires the login stops working, and you buy again if you want to continue.
What internet speed do I need?
Around 15 Mbps for HD on one screen and 25 Mbps or more for two screens at once. Speed is only half the story: a stable connection matters more than a fast one, which is why a Wi-Fi signal that reaches the TV is the first thing to check when playback stutters.
Why does a channel sometimes buffer only in the evening?
Evening peaks saturate both your local network and the upstream path. If a channel plays well in the morning and stutters at 21:00, the cause is almost always the connection, not the playlist. Ethernet, or a less congested Wi-Fi channel, fixes most of these cases.
Can I move the subscription to a new device?
Yes, for app-based devices: sign in on the new device and sign out on the old one. MAG boxes are the exception, because they are bound to a serial number — ask support to move the login.
Do you offer refunds?
Plans can be refunded within 48 hours if the service did not work on a supported device and support could not fix it. See the refund policy for the exact conditions.
Can I watch on two televisions in different houses?
Technically yes on a two-connection plan, but not at the same time as the first household’s two other screens. If two homes watch regularly, two plans are the honest solution.
What should I do if the player app disappears from the store?
This happens regularly on iOS and on some smart TV stores. Install a current alternative player and enter the same credentials; the subscription is unaffected.
Do I need a VPN?
No. A VPN adds latency and often reduces speed, which is the opposite of what streaming needs. It is not required by the service.
How do I cancel?
There is nothing to cancel: plans do not auto-renew. Simply do not buy a new plan when the current one ends.
Still have a question?
Send it to support with your device model and the app you are using. Those two details answer most questions in a single reply.